Seven Things Your Customers Can Do Better Than You (Here’s a Hint: They All Boil Down to “Sell Your Products and Services”) If you think your customers exist solely to “buy your stuff,” you’re missing a huge part of the picture. Bill Lee, author of “The Hidden Wealth of Customers,” says your customers are uniquely …

The 4 Things You Have to Get Right in Business By Michael Menard Most organizations know that in order to grow and be an industry leader, they have to continually innovate and undertake key projects that lead to growth. Unfortunately, many companies do so in a haphazard or non-strategic way. Here’s what typically happens: Leaders …

Oops, My Bad!: Five Ways Your Business Can Improve by Admitting to Mistakes Mistakes are a fact of life. No matter how much you try, you can’t completely avoid making them. And according to Michael Houlihan, they can actually help to improve your company’s effectiveness and reputation if you handle them well. It seems our …

Ask, Don’t Tell: Nine Ways Power Questions Help Us Build Better Business Relationships In preparing for high-stakes meetings, we often spend hours putting together big presentations and rehearsing what we will say (and how we will say it). Just a few years ago, globalization was in full swing, and the world seemed to be bursting …

Are You Leading From a Place of Fear? Sixteen Signs You May Be Practicing Cowardly Leadership It’s a tricky time to be a leader. With the economy so unforgiving right now, making smart business decisions is critical. That’s true not just in terms of strategy (whether to change your product mix or move into a …